Support Policy Page

  1. Introduction

    Welcome to MIDKET! Our Support Policy aims to provide guidance on the support services we offer to our valued users.

  2. Support Channels

    We offer support through the following channels:

    • Email Support: Users can contact us via email at [email protected].
    • Live Chat: A live chat option is available on our website during specified hours.
    • FAQ Section: A comprehensive FAQ section is provided on our website for common queries.
    • Phone Support: Users can reach our support team via phone during business hours.
  3. Support Availability

    Our support team is available during the following hours:

    • Email Support: 9am to 5pm on BUSINESS HOURS
    • Phone Support: 9am to 5pm on BUSINESS HOURS
  4. Types of Support

    We provide support for the following types of inquiries:

    • Order Inquiries: Assistance related to orders, payments, and shipping.
    • Technical Support: Help with navigating the website, account-related issues, etc.
    • Product Assistance: Information and guidance regarding products listed on MIDKET.
    • General Inquiries: Any other questions or concerns related to using MIDKET.
  5. Response Time

    We aim to respond to support inquiries within [specified timeframe]. However, response times may vary based on the volume of inquiries received.

  6. Issue Resolution

    Our team strives to resolve support issues promptly and efficiently. Complex issues may require additional time for investigation and resolution. Users will be kept informed of the progress.

  7. Feedback and Suggestions

    We welcome feedback and suggestions from our users. Your input helps us improve our services. Please feel free to share your thoughts via our support channels.

  8. Escalation Procedure

    In the event that an issue requires escalation, please follow the outlined procedure provided by our support team.

  9. Service Limitations

    While we make every effort to provide comprehensive support, there may be limitations based on the nature of inquiries or technical constraints.

MIDKET - Redefining E-commerce in Nigeria | Shop Quality, Support Local Businesses

Welcome to MIDKET, where convenience meets diversity in Nigeria's e-commerce sphere. Our platform serves as a gateway to a vast array of high-quality products, offering customers a seamless shopping experience across various categories like electronics, fashion, home essentials, beauty, and more. At MIDKET, we pride ourselves on empowering local businesses, providing a platform for vendors to showcase their products to a wide audience.

As a multi-vendor platform, MIDKET invites both budding entrepreneurs and established businesses to join us. Our straightforward application process allows vendors to access a robust suite of marketing tools, secure transactional environments, and a diverse customer base.

Ensuring a secure and pleasant shopping journey is our priority. MIDKET implements stringent security measures to safeguard both buyers and sellers during transactions. Our dedicated customer support team is available round the clock to address any queries or concerns.

Beyond commerce, MIDKET is committed to contributing to Nigeria's economic growth. By facilitating connections between buyers and vendors from diverse regions, we aim to foster economic inclusivity and development nationwide.

Join us at MIDKET today - explore quality products while supporting local businesses. Experience the unparalleled convenience, reliability, and diverse range of offerings that redefine the e-commerce landscape in Nigeria. #MIDKET #EcommerceNigeria

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