Privacy Policy Page

1. Introduction
Midket respects your privacy. This Policy explains what personal data we collect, how we use it, who we share it with, and your rights.

2. Controller
Midket is the data controller for information collected via midket.com. Contact: [email protected], 08147053629.

3. Data we collect

• Account & order information: name, email, phone number, billing & shipping addresses, order history.

• Payment info: We do not store card details. Payment processors will handle sensitive card data. We store payment transaction references.

• Recipient information: name, delivery address, phone number, customs information where required.

• Communications: emails, chat/WhatsApp messages, and support interactions.

• Technical data: IP address, device/browser information, cookies and usage data (analytics).

• Optional: Photos or documents you supply to support claims or for customs.

4. How we use your data

• To process and fulfill orders (purchase items, package, and arrange delivery).

• To communicate order status, confirmations, and support.

• To process payments and prevent fraud.

• To comply with customs and legal obligations.

• To improve our services and user experience (analytics).

• For marketing only with your consent (you may opt out anytime).

5. Legal bases for processing (where applicable)

• Performance of a contract (processing orders).

• Legitimate interests (fraud prevention, service improvement).

• Consent (marketing communications).

• Legal obligations (tax, customs compliance).

6. Sharing your data
We share personal data only as necessary with:

• Payment processors (to complete payments).

• Suppliers and sellers (to buy the ordered items).

• Delivery partners and local couriers (to deliver packages).

• Customs authorities (where required by law).

• Service providers (email, analytics, customer support tools).
  All third parties are required to protect your data and may only use it to perform services for Midket.

7. International transfers
Because we work with international suppliers and carriers, your data may be transferred to and stored outside Nigeria. We will take safeguards required by law to protect your data.

8. Data retention
We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods: order records — up to 7 years for tax and compliance purposes, support records — 2–5 years depending on relevance.

9. Your rights
Depending on local law you may have rights including: access, correction, deletion, restriction, objection, portability, and withdrawing consent. To exercise rights, contact [email protected]. We will verify requests and respond within any legally required timeframe.

10. Security
We use administrative, technical and physical measures to protect personal data (secure servers, encryption in transit, access controls). No system is 100% secure — if a breach occurs we will notify affected users and relevant authorities as required by law.

11. Cookies & tracking
We use cookies and similar technologies to operate the site and improve user experience. You can control cookie preferences via your browser or our cookie banner.

12. Children
Our services are not directed at children under 13 (or the age required by local law). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact support to request deletion.

13. Changes to this Policy
We may update this Policy. The effective date at the top will change when we make material updates. We encourage you to review it periodically.

Contact
Privacy questions or requests: [email protected] | 08147053629